On the pick-up day, at 6am, the driver had not arrived. Upon calling the dispatcher to determine how far away the driver was, the dispatcher said he would call me back.
Total ripoff. Terrible service, severely overpriced.
This was my first time (attempting) to use this service. It is possible that my story is an isolated incident; everyone makes mistakes. However, I encourage this business to make improvements so that this doesn't happen to other customers. IF I were to use this service again, I would definitely call 30-60 minutes before my scheduled pick-up, and also have a back-up plan to get to the airport on time.
I had scheduled a 6am pick-up for the following morning to go to Newark Airport.
Excillent service affordable pricing and a very nice experience ! I highly recommend this limo service to everyone.
When I arrived at EWR I went from baggage claim then about 1000 feet to my ride. (smile)! I actually got a nice rate for a sedan sitting outside of baggage waiting for me. Great ride & service. Thanks again!
every time I call, they have nothing available... why even be a company when there aren't any cabs ready for use? horrible!
Then, at 6:25am, I called the dispatcher back to cancel the service since I had found someone else to drive me to the airport. At this time, the dispatcher suggested that I wait because the driver was "only about 12 minutes away" (which, if this ETA were true, would still have the driver arriving over 35 minutes late). I do give credit to the dispatcher. He remained very calm, polite, and responsive during the whole process. He even offered me a discounted rate the next time I used the service.
At 6:06am, he did call me back to inform me that the driver would arrive in another 15-20 minutes. When I asked for the cause of the delay, the dispatcher said the driver had overslept.
I had high hopes given the other 5-star ratings for this service.
Newark Airport Taxi is a US Point Of Interest based in Newark, Virginia. Newark Airport Taxi is located at 146 FERRY STREET, SUITE B-68, Newark, NJ 07105, USA.
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